Which Insurance Company Provides The Domestic Travel Health Insurance?

Zurich Domestic Travel Health Insurance is issued by Zurich Sigorta AŞ exclusively for İDO İstanbul Deniz Otobüsü San. ve Tic. A.Ş. passengers. Zurich Domestic Travel Health Insurance provides coverage against risks you may encounter during your domestic travels. 

Based in Zurich, Switzerland, the Zurich Insurance Group was established in 1872, and currently has offices in more than 200 countries where 60,000 employees provide insurance products and services. Zurich Insurance Group has been operating in Turkey since 2008. Zurich Sigorta AŞ provides Fire, Accident, Health, Auto, Engineering and Transport insurance products and services to a client base of approximately 600 bank branches and more than 500 agencies and brokers.
 

What Does Zurich Domestic Travel Health Insurance Provide?

Zurich Domestic Travel Health Insurance provides extensive support services related to emergency medical expenses that may occur during domestic travel and provides travel assistance services in cases of emergency. The insurance also includes a payout in the case of accidental death or permanent injury that may occur during travel. 

The coverage and limits in the Zurich Domestic Travel Health Insurance are below: 

Who Can Obtain Zurich Domestic Travel Health Insurance?

This insurance is only available to persons who purchase a ticket on the www.ido.com.tr website for an inter-city line journey on İDO Fast Ferries and Sea Buses, and agree to purchase this insurance together with their ticket.
Persons residing within the Republic of Turkey and at or over the age of 5 are eligible for Zurich Domestic Travel Health Insurance. The coverage stated in the policy applies to the insured only, and third parties may not benefit from this coverage. The policy may not be transferred.

When Does the Insurance Start and End?

The insured must have paid the full premium stated on the policy for the insurance coverage and the insurer's liability to begin.  If the insured has paid the premium in full, the coverage of the Zurich Domestic Travel Health Insurance begins at the moment the insured boards on İDO vessel that completed the inter-city line journey.

The coverage ends upon one of the following conditions being fulfilled, whichever is earlier:

• The end of the insured's trip;
• The death of the insured;
• On the policy end date specified on the policy,
• The cancellation of the policy upon insured's request. igortalının seyahatinin sona ermesinde,

Where Can I Find More Information?

For more detailed information about Zurich Domestic Travel Health Insurance, please visit the following links by viewing: Information Form, Policy Special Terms, Information Text, Confidentiality Agreement, and Explicit Consent Form on Personal Data Protection Law, Promotional Message Consent on Electronic Commerce Regulation Law, Travel Health Insurance General Conditions and Personal Accident General Conditions.   

• Zurich Domestic Travel Health Insurance Information Form
• Zurich Domestic Travel Health Insurance Policy Special Terms
• Information Text on Personal Data Protection Law
• Explicit Consent Form on Personal Data Protection Law and Promotional Message Consent on Electronic Commerce Regulation Law
• Travel Health Insurance General Conditions
• Personal Accident General Conditions

I Will File A Claim, What Should I Do?

Please call Zurich Sigorta Customer Services at 0850 250 75 00 to file a claim. 

If you would like to file a claim for medical expenses, please follow the instructions below: 

1. Call Zurich Sigorta Customer Services at 0850 250 75 00. 
2. Listen to the directions in the voice menu that appears, then press 2, 3 and 2 respectively.
3. The customer service representative to whom you will connect will open your file and give you a file tracking number. You will need this file tracking number to track the status of your file later. Make sure you save this tracking number. 
4. You will be asked to submit documents that vary depending on the nature of your claim. Please send the original copies of these documents to the address that Zurich Support Center will give you when opening your file as soon as possible. 
5. Your claim files will be finalized according to your policy limits as soon as the full required documents and information is received, and you will be informed accordingly.
    

For claims involving accidental death or permanent injury, please call Zurich Sigorta Customer Services at 0850 250 75 00.  Listen to the directions in the voice menu that appears, then press 1 and 1 respectively. Once you have contacted the customer service representative in this way, your process will continue as described above. 

How Can I Learn About The Status Of My Claim?

With respect to claims you file through Zurich Sigorta Customer Services: 

• For medical expenses, you may call Zurich Sigorta Customer Services at 0850 250 75 00. Listen to the directions in the voice menu that appears, then press 2, 3 and 2 respectively.  Once you have contacted the customer service representative and tell the tracking number, you will be informed about the latest status of your file. 
• In case of accidental death or permanent injury claims, you may call Zurich Sigorta Customer Services at 0850 250 75 00. Listen to the directions in the voice menu that appears, then press 1 and 2 respectively.  You may learn the latest status of your file from the customer representative that you will be directed.

What Should I Do In Emergencies?

In case you need urgent support, such as medical transport, family transfer and ambulance service during your travel, please call 0850 250 75 00. To reach the customer representative, listen to the directions in the voice menu that appears, then press 0 and 2 respectively.

What Should I Do For Other Requests?

If the insured cancels or is unable to go on the trip, they may call Zurich Sigorta Customer Services for policy cancellation at least 24 hours before the beginning of the policy. Please refer to your policy about cancellation details. 

For all other questions and requests about Zurich Domestic Travel Insurance, please contact Zurich Sigorta AŞ through contact information provided below. 

ZURICH SİGORTA AŞ CONTACT INFORMATION
Address: Orjin Maslak İş Merkezi, Eski Büyükdere Cad. No: 27 Kat: 12-13. PK: 34485. Sarıyer / İSTANBUL
Telephone: 0850 250 75 00
Fax: 0212 292 87 61
Web: https://www.zurichsigorta.com.tr
E-mail: info@zurich.com