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Conditions for the cancellation of tickets ( fare refund ) vary depending on ticket class.


  • Printed tickets may only be cancelled at a ticket sales point. They may not be cancelled at the Call Center +90  850 222 44 36 nor on our web site.
  • A printed ticket may only be cancelled by the person whose name appears on it.
  • Ticket cancellation and Refund can be done from all sales channels.
  • Unprinted Tickets changes  can be done from Call Center Agents, Terminal ticket sale offices and on our web site


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